We will be closed from 21/12/2018 and re-opening on 02/01/2019. All orders on which payment has been confirmed up to 11:30am on 21/12/2018 will be processed and dispatched as normal. Any orders, payments or enquiries received after this time and date will be processed upon on our return.
|Payment Received||Order Despatched|
|Before 3pm Monday - Thursday||Same Day|
|Before 12pm (noon) Friday||Same Day|
|Between 12pm (noon) Friday and midnight Sunday||Following Monday|
Mainland UK & Northern Ireland Delivery Charges
|Service||Delivered||Charge||Free When You Spend|
|Royal Mail Tracked 48*||2 working days||£2.50||£25+|
The standard tracked delivery service is Royal Mail Tracked 48 which is delivered within two to three working days.
Delivery to the Scottish Highlands and offshore UK islands areas may take longer than specified. Orders being sent to areas outside mainland UK are unlikely to arrive within the times specified.
Please allow 2-5 working days for the delivery of your order if you live in one of these postcodes:
AB30-38, AB44-56, FK17-99, G83, GY1, GY9, IV1-28, IV30-39, IV52-54, IV63, KW1-17, PA21-33, PA34-40, PH18-26, PH30, PH31-44, PH49-50, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3; plus: Northern Ireland.
Non-UK Delivery Charges
|Europe & Islands**||3-5 working days||£8.00|
NOTE: The below countries are the ONLY countries to which we are able to deliver.
*Royal Mail Tracked 48 - England, Scotland, Wales and Northern Ireland
**Europe & Islands - Albania, Andorra, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tunisia, Turkey, Ukraine, Vatican City.
International - We are currently unable to ship room aromas by air so cannot offer shipping outside of Europe. We are working on a solution to this and hope to be able to offer international shipping again soon.
How to track your order
Please contact us for your tracking information which can then be used on the below website:
Royal Mail website: www.royalmail.com
Bank Holiday Deliveries
Royal Mail do not deliver on Bank Holidays so deliveries will be made on the next working day.
Bank Holiday Despatches
Bank Holiday Mondays - Payment received before 12 noon on the previous Friday will be despatched the same day.
Bank Holiday Fridays - Payment received before 3pm the previous Thursday will be despatched the same day.
Bank Holiday Weekends - Payment received over a Bank Holiday Weekend will not be despatched until the next working day.