We are terribly sorry for the delay in processing any orders placed since Tuesday 11th October. Unfortunately our recent warehouse move has caused a backlog of orders that are awaiting despatch. We are working hard to process all orders as quickly as possible. Same day despatch will recommence as soon as possible, we will keep you updated of our progress. Please accept our sincere apologies for any inconvenience caused and do not hesitate to contact our customer care team with any further queries.
|Payment Received||Order Despatched|
|Before 3pm Monday - Thursday||Same Day|
|Before 12pm (noon) Friday||Same Day|
|Between 12pm (noon) Friday and midnight Sunday||Following Monday|
UK Delivery Charges
|Royal Mail Tracked 48||2 working days||£2.50*|
* All orders over £25 now qualify for FREE UK Delivery
The standard tracked delivery service is Royal Mail Tracked 48 which is delivered within two to three working days.
Delivery to the Scottish Highlands and offshore UK islands areas may take longer than specified. Orders being sent to areas outside mainland UK are unlikely to arrive within the times specified even when selecting the Next Day or Saturday Delivery options.
Please allow 2-5 working days for the delivery of your order if you live in one of these postcodes:
AB30-38, AB44-56, FK17-99, G83, GY1, GY9, IV1-28, IV30-39, IV52-54, IV63, KW1-17, PA21-33, PA34-40, PH18-26, PH30, PH31-44, PH49-50, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3; plus: Northern Ireland and the Channel Islands.
Non-UK Delivery Charges
|Europe||3-5 working days||£8.00|
NOTE: The below countries are the ONLY countries to which we are able to deliver.
Europe - Albania, Andorra, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tunisia, Turkey, Ukraine, United Kingdom, Vatican City.
International - We are currently unable to ship room aromas by air so cannot offer shipping outside of Europe. We are working on a solution to this and hope to be able to offer international shipping again soon.
How to track your order
Please contact us for your tracking information which can then be used on the below website:
Royal Mail website: www.royalmail.com
Bank Holiday Deliveries
Royal Mail do not deliver on Bank Holidays so deliveries will be made on the next working day.
Bank Holiday Despatches
Bank Holiday Mondays - Payment received before 12 noon on the previous Friday will be despatched the same day.
Bank Holiday Fridays - Payment received before 3pm the previous Thursday will be despatched the same day.
Bank Holiday Weekends - Payment received over a Bank Holiday Weekend will not be despatched until the next working day.